Privacy Policy for ARRIVIO

1. Information We Collect

We may collect:

• Account information: name, email address, sign-in provider, and basic profile details.
• User content: information you submit in forms, AI chat prompts, resume data, and uploaded files/documents.
• Subscription and billing status: plan type, entitlement status, transaction metadata (we do not store full card numbers).
• Device and usage data: app version, device type, crash logs, diagnostics, feature usage, and interaction events.
• Support communications: messages you send us for help or feedback.

2. How We Use Information

We use data to:

• Provide and improve ARRIVIO features.
• Authenticate users and secure accounts.
• Deliver AI-assisted responses and personalized tools.
• Enforce free/pro limits and subscription access.
• Process support requests and service notifications.
• Monitor performance, detect abuse/fraud, and fix bugs.
• Comply with legal obligations.

3. Legal Bases (where applicable)

Depending on your location, we process data based on:

• Contract performance (to provide requested services),
• Legitimate interests (security, quality, analytics),
• Consent (where required),
• Legal obligations.

4. AI Features

ARRIVIO includes AI-powered functionality. Inputs you provide may be processed by trusted service providers to generate responses. Do not submit highly sensitive personal information unless necessary.

5. Payments and Subscriptions

In-app purchases are processed by Apple App Store / Google Play and related billing providers. We receive limited transaction data (such as product ID, status, and renewal state) to manage entitlements.

6. Data Sharing

We do not sell personal data.

We may share data with:

• Cloud hosting and infrastructure providers,
• Authentication providers,
• Analytics/crash reporting providers,
• Payment/subscription platforms,
• Customer support tools,
• Legal authorities if required by law.

All partners are expected to protect data appropriately.

7. Data Retention

We retain data only as long as needed for service delivery, legal compliance, dispute resolution, and enforcement of agreements. You may request deletion as described below.

8. Security

We use reasonable technical and organizational safeguards to protect data. No system is 100% secure, but we continuously work to protect user information.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data,
• Correct inaccurate data,
• Delete data,
• Restrict or object to processing,
• Request portability,
• Withdraw consent where processing is based on consent.

10. Children’s Privacy

ARRIVIO is not intended for children under 13 (or higher minimum age where required by local law). We do not knowingly collect personal data from children in violation of applicable law.

11. International Transfers

Your data may be processed in countries other than your own. We take steps to ensure appropriate safeguards for cross-border transfers where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and, where required, provide additional notice.

13. Contact

For privacy requests or questions, contact:

• Email: support@arrivioai.com
• Website: https://arrivioai.com